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Privacy Policy

1. Introduction

Welcome to Raichur Business Marketing Agency (RBMA). We respect your privacy and are committed to protecting the personal data of our website visitors, registered clients, and the end-users who interact with our WhatsApp marketing platform and services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit rbma.in or use our WhatsApp Business API software, campaign broadcasting, live chat CRM, and chatbot services (collectively, the "Platform").

2. Information We Collect

We collect information directly from you, automatically through your use of our website, and via third-party integrations:

A. Information You Provide to Us

  • Account & Business Details: Name, email address, phone number, business name, physical address, and login credentials when you sign up or contact support.

  • Billing Information: Payment details, billing address, and transaction records processed via secure payment gateways.

  • Customer Contact Data (Client Uploads): Contact lists, phone numbers, names, and custom attributes imported or uploaded by you to run WhatsApp campaigns, automations, or broadcasts.

B. WhatsApp & Meta API Data

  • Communication Logs: Message delivery statuses, campaign analytics, chatbot interaction logs, and multi-agent live chat transcripts generated through the WhatsApp Business API.

  • API Credentials: Meta App IDs, System User Tokens, and Phone Number IDs required to connect your business account to the WhatsApp API.

C. Automatically Collected Data

  • Technical & Usage Data: IP address, browser type, operating system, pages visited, device identifiers, and session activity collected via cookies and server logs.

3. How We Use Your Information

We use the collected information for the following purposes:

  1. Service Delivery: To provide, manage, and maintain our WhatsApp marketing platform, including broadcasting, automation, CRM, and chatbot tools.

  2. Account & Billing Management: To manage user accounts, process subscription plans (Free, Basic, Pro), and handle invoices.

  3. Customer Support: To respond to support tickets, live chats, emails, or Zoom consultations.

  4. Analytics & Platform Improvement: To monitor platform performance, fix bugs, and optimize user experience.

  5. Compliance & Communications: To send account updates, system notifications, promotional messages (with opt-out options), and ensure compliance with Meta/WhatsApp terms.

4. Client Data Ownership & Contact Lists

  • Your Data Belongs to You: We act strictly as a Data Processor / Service Provider regarding the contact lists, phone numbers, and subscriber databases uploaded to our Platform by our clients.

  • No Selling or Misuse: RBMA does not sell, rent, trade, or share your imported customer lists or broadcast databases with any third party for marketing or advertising purposes.

  • WhatsApp & Meta Compliance: Clients are responsible for obtaining explicit consent/opt-in from end-users before sending broadcasts or automated messages in compliance with Meta guidelines and local privacy regulations.

5. Third-Party Services & Integration

To deliver our Platform, we partner with trusted third-party service providers:

  • Meta / WhatsApp Business API: Message content and metadata are routed through Meta's official WhatsApp infrastructure to facilitate delivery.

  • Payment Processors: Transaction data is securely handled by PCI-DSS compliant payment gateways.

  • Cloud Hosting & Infrastructure: Data is stored on secure, encrypted cloud servers with access controls.

6. Data Security & Retention

We implement administrative, technical, and physical security measures to safeguard personal data and campaign databases against unauthorized access, loss, or alteration.

  • Data Retention: We retain your account information for as long as your account is active. Imported contact lists and message logs are retained only as needed to provide campaign history and analytics, or until you request deletion.

  • Data Deletion: You can export or delete your uploaded contacts and account data directly from the RBMA dashboard or by contacting support.

7. Your Data Rights

Depending on your jurisdiction, you have the following rights regarding your personal information:

  • Access & Rectification: Request a copy of the personal data we hold about you or ask us to correct inaccurate information.

  • Deletion / Erasure: Request the deletion of your account and associated data.

  • Opt-Out: Unsubscribe from non-essential promotional communications at any time.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance navigation, analyze site traffic, and support marketing campaigns. You can adjust your browser settings to disable cookies; however, some features of the Platform may not function properly as a result.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services or legal requirements. Updated versions will be posted on this page with a revised "Effective Date."

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please reach out to us:

  • Business Name: Raichur Business Marketing Agency (RBMA)

  • Website: https://rbma.in

  • Location: Raichur, Karnataka, India

  • Support Channel: Live Chat / Email via contact@rbma.in